Return,Refund and Cancellation policy

No Return, No Refund & No Cancellation Policy

At Indochic, we are dedicated to providing high-quality products and services. Please be aware that all sales are final. We do not accept returns, offer refunds, or allow cancellations for any purchases. We strongly encourage you to review your order carefully before completing your purchase to ensure that it meets your expectations.

No Return Policy

At Indochic, we take great pride in offering high-quality, carefully curated products to our customers. However, please note that we do not accept returns on any purchases made through our website. Once an order is confirmed and shipped, it cannot be returned for any reason.

Why No Returns?
Our No Return Policy is in place to maintain the integrity and hygiene of our products. Due to the nature of clothing and fashion items, we are unable to accept returns once the product has been purchased and shipped. This policy helps ensure that all items remain in new, unused, and resellable condition.

What This Means for You:
- All Sales Are Final: Once you place an order and payment is processed, it cannot be returned or exchanged for any reason.
- Size and Fit Considerations: We encourage you to carefully review size charts and product details before making a purchase. If you're unsure about sizing or fit, please feel free to reach out to us at hello@indochic.store for guidance before finalizing your order.
- No Change of Mind Returns: If you change your mind after purchasing, unfortunately, we cannot accept your order for a return or exchange.

Exceptions:
- Defective or Faulty Products: In the rare case that you receive a defective or faulty item, please refer to our Defective or Faulty Products section for instructions on how to report the issue and request a resolution. (For more details, see the "Defective or Faulty Products" section above.)
- Incorrect Items: If you receive an incorrect item (e.g., the wrong product or size), please contact us immediately, and we will work with you to resolve the issue.

We understand that this policy may not be ideal for every customer, but it helps us maintain the highest level of quality and customer satisfaction. Thank you for your understanding and cooperation.

If you have any questions or concerns, feel free to reach out to us at hello@indochic.store. Our customer support team is happy to assist you.

No Refund Policy:

At Indochic, we are committed to offering high-quality products and ensuring customer satisfaction. However, please note that all sales are final, and we do not offer refunds for any purchases. Once an order is placed and payment is processed, it cannot be refunded for any reason.

Why No Refunds?
Our No Refund Policy is in place to maintain the integrity of our products and streamline our order processing system. We encourage all customers to carefully review their order details before confirming their purchase. This policy helps ensure that we can offer our products at the best possible prices and continue to provide the highest quality service.

 What This Means for You:
- All Sales Are Final: Once an order is confirmed and payment is processed, no refunds will be provided, regardless of the reason.
- Change of Mind:If you change your mind after making a purchase, we are unable to offer a refund or exchange.
- Careful Review: We encourage you to double-check your order and review product details (such as size and colour) before completing the purchase. If you're unsure about any aspects, please reach out to our customer support team at hello@indochic.store before placing your order.

 Exceptions:
- Defective or Faulty Products: If you receive a defective or faulty product, we are committed to resolving the issue. Please refer to the "Defective or Faulty Products" section above for instructions on how to report the issue and request a resolution.
- Incorrect Items: If you receive an incorrect item, please contact us immediately, and we will assist in resolving the matter.

We understand that this policy may not be ideal for every customer, but it is necessary to help us maintain the best standards of service and product quality. We appreciate your understanding and cooperation.

If you have any questions or concerns, don’t hesitate to contact us at hello@indochic.store.

No Cancellation Policy:

Once an order is placed and payment is processed, Indochic does not accept cancellations. Due to the fast processing of orders, we are unable to stop or modify an order once it has been confirmed. We encourage you to review your order carefully before confirming your purchase.

• No cancellations will be accepted for any reason, including if you change your mind, if you find an issue with your order after it's placed, or if you experience delays.

Defective or Faulty Products:
We understand that, in rare instances, you may receive a product that is defective or faulty. If this occurs, we are committed to assisting you. Please follow the steps below for reporting defective or faulty items:

1. Contact Us Immediately:
   - Email us at hello@indochic.store  within  2 days of receiving your order.
   - Include your order number and a detailed description of the issue you encountered.

2. Provide Clear Documentation:
   - Before opening the product, please record a video that clearly shows the defective or faulty nature of the item. This video should capture the defect or fault in its original, unopened condition.
   - Ensure that the video is of good quality, showing the issue from different angles to help us assess it clearly.

3. Send Us the Information:  
   - Attach the video along with the description of the issue in your email to hello@indochic.store.  
   - Include any relevant photos that may assist in evaluating the product's condition.

4. Our Response:  
   - Once we have reviewed your email and video, our customer support team will get back to you within 2 business days with a resolution. We may offer a replacement, store credit, or any other appropriate action depending on the situation.

Important Notes:
- Products must be unused and in original packaging for a claim to be processed.
- We do not cover defects caused by misuse, neglect, or damage after the product has been opened or used.
- This policy applies only to products that are deemed defective or faulty upon arrival, and not to issues arising from customer error or change of mind.

We appreciate your understanding and are here to help if you encounter any issues with your order. For any further inquiries or assistance, please feel free to contact us at hello@indochic.store.